Why is My Facebook Ad Account Disabled? How to Fix and Avoid?

In this guide, we'll explain why your ad account may be disabled and provide steps on how to enable Facebook ad account. Whether you're a business owner or a marketing consultant, this information will help you resolve the issue and avoid it in the future.

What Does a Disabled Facebook Ad Account Look Like?

Account Deactivation Prompt at Login

When your ad account is disabled, you'll typically see a message right after logging in, stating that your account has been deactivated. This usually happens without prior warning and can be due to security concerns or violations of Facebook's ad policies.

Inability to Create or Edit Ads

Even if you can still log into your account, a disabled ad account will prevent you from creating new ads or making changes to existing campaigns. For instance, when attempting to edit an ad, you may receive an error message, or the ad creation tools might be entirely grayed out.

Sudden Drop in Ad Performance or Disrupted Campaigns

Another common sign of a disabled account is a sudden drop in ad performance. You may notice your ads stop reaching audiences, impressions drop dramatically, or active campaigns are automatically paused.

Notification of Account Issues

Facebook typically notifies you when there are problems with your ad account. These notifications might come through your account dashboard or via email.

For example, you might get a notification saying, "Your account has been flagged for violating our advertising policies", along with a link to review the guidelines.

Restricted Access to Account and Facebook Support Channels

When your ad account is disabled, some support channels may be restricted. This means you may not have access to Facebook's live chat support or may face delays when trying to contact their support team via email.

You might also lose access to the "Account Quality" section, where you could usually see detailed reasons for any issues. If your account was disabled due to security concerns, additional verification steps might be required before you can contact support directly.

Why Was My Facebook Ad Account Disabled?

Facebook Ad Account Disabled for Unusual Activity

Facebook may disable your ad account if it detects unusual activity that suggests a security risk. This could include logging in from an unfamiliar location, multiple failed login attempts, or sudden access from a new device. These actions can trigger Facebook's system to flag your account for suspicious behavior.

Account Login Risks:

• Logging in from unknown or new locations too frequently
• Multiple users accessing the account from different devices at the same time
• Information associated with previously banned accounts
• Repeated failed login attempts, which may appear like a hacking attempt

Activities Within the Account that may Trigger Violations:

• Use automated software and robots that violate Facebook's terms of service.

• Sending too many friend requests or messages in a short time.
• Joining too many groups in too short a time.
• Suddenly increase the frequency of Posting.
• Create fake accounts, use fake names, or impersonate others.
• Rapid, repeated changes to ad campaigns that seem suspicious
• Requesting too many recovery or authentication codes
• Overbudget for new accounts

Content Violation of Facebook Advertising Policies

Besides the reasons above, your account can also be disabled for not following Facebook's advertising guidelines. Here are some common violations:

• Misleading or deceptive ad content
• Advertising prohibited products (like weapons or illegal substances)
• Making false claims or using sensational language
• Ads with inappropriate imagery, like violence or adult content
• Linking to unapproved landing pages

For further information, you can check the official policies on Facebook.

Billing and Payment Issues Impacting Your Ad Account

If Facebook can't process payments or detects irregularities in your billing details, your ad account might be disabled. This could happen due to an expired payment method, insufficient funds, or suspicious payment activity.

Frequent User Complaints

Receiving frequent complaints from users about your ads can lead to Facebook disabling your account. So it's essential for you to comprehend what content may offend your target audience before creating an ad.

Unverified Business Information

If you haven't completed Facebook's business verification process, or your details don't match official records, your account could be disabled. This is especially important for businesses in sensitive industries like healthcare or finance. Verifying your business ensures your account remains in good standing.

How Do I Fix a Disabled Facebook Ad Account?

Confirm the Specific Reason

Start by identifying why your account was disabled. Check whether you have received the meta ad account disabled email, or review the notifications section in the Facebook Ads Manager. Knowing the exact cause will help you take the right steps to resolve it.

File a Facebook Ad Account Disabled Appeal

If you believe your account was disabled by mistake, you can file an appeal. Visit Facebook's Account Quality page, where you can request a review of your account. Provide any relevant information to support your case, like confirming your account activity or clarifying any misunderstandings. Be clear and honest in your explanation to increase your chances of getting the account reinstated.

Steps to file an appeal:

1. Go to the Account Quality section of your Facebook Ads Manager.
2. Look for any flags or warnings related to your account.
3. Click on 'Request Review' and fill out the form, explaining why you think the account should be reactivated.
4. Submit and wait for Facebook's response.

Enable Facebook Ad Account Through Meta's Support

If the appeal doesn't work or you need more help, contact Facebook's support team through Meta Business Help. You can chat with a representative or submit a detailed support ticket. Remember to have your account ID and other necessary information ready when reaching out.

Steps to contact support :

1. Navigate to Meta Business Help Center and log in.
2. Select the "Contact Support" option.
3. Explain your issue clearly and attach any supporting documents.
4. Wait for a response from Facebook's support team.

How Do I Stop My Ad Account from Being Disabled Again?

Adhere Strictly to Facebook's Ad Policies

While it may seem like a cliché, we can't ignore the importance of staying updated with Facebook's policy changes and ensuring strict adherence to their rules. Facebook frequently updates its advertising guidelines, so what was acceptable last month could potentially violate their policies today. 

Use anti-fingerprint browser

Facebook monitors accounts by analyzing browser fingerprints, which assists in identifying unusual behavior. Managing multiple accounts with the same browser setup can arouse suspicion. Furthermore, when multiple team members access the same account, it may trigger flags due to detected abnormal login patterns.

Using an anti-fingerprint browser can solve these problems. As these browsers can create independent browser fingerprint for multiple environment, you can use them to isolate browsing data, making each account appear as if it originates from a distinct device and location. Additionally, it can prevent new accounts from being associated with previously blocked accounts or linked to any problematic team member accounts. 

Use High-Quality Residential VPN Server

If you need to use a VPN to bypass some region restrictions, using a high-quality residential VPN server can help mimic normal user behavior and prevent IP leaks. They come from real homes and appear more natural than data center IPs, which is more appropriate for social medium usage.

Moreover, while low-priced VPNs might seem budget-friendly, they can ultimately lead to greater losses. These VPNs typically offer poor quality and unstable connections, which may fail to effectively conceal your true online request origin. Sometimes, they can significantly slow down your connection or even lead to disconnections. Frequent re-logins due to the poor network performance may trigger security checks from Facebook.

Verify Your Online Privacy

Even with specialized tools like Anti-fingerprint browser and high-quality VPN, it's better to verify their effectiveness and performance cautiously with professional tools. So as to ensure there are no leaks that could expose your real IP address or network information.

One such tool that is particularly effective in managing these checks is BrowserScan. It offers a comprehensive suite of tests that can evaluate the security of your online privacy. Here is a step-by-step guide on how to do:

1.Check Your Browser Fingerprint

First, open the BrowserScan homepage in your browser and wait for the page to load. It will show multiple browser fingerprint parameters and provide a fingerprint security score along with any risk of leaks below.

Scroll down to see the current browser fingerprint information that can be detected while visiting the webpage. This way, you can check if the browser fingerprint settings are working.

Click on any parameter that has a vulnerability, and the page will jump to the matching section in the report, where the issue will be highlighted in red.

2.Check Whether Your DNS Leaks

DNS leaks happen when you use a VPN or other privacy tools. Sometimes, some DNS requests are sent without the VPN's encryption. It might show what users do online and their real IP addresses, causing privacy leaks. This can let internet service providers (ISPs) or other watchers record and study the requests.

Reasons for DNS leaks might include:

• Wrong VPN settings that don't protect against DNS leaks.
• Using the default DNS servers instead of the VPN's DNS servers.
• Changing networks without updating DNS settings the right way.
• Problems with the operating system or VPN software.
• Issues with IPv6 settings, which can cause leaks if the VPN doesn't support IPv6.

So, you should not only choose a VPN that provides DNS leak protection, but also remember checking your VPN configuration to ensure that the DNS leak protection feature is enabled on the VPN client. Additionally, conduct regular leak tests to monitor for issues and address them promptly.

Performing a DNS Leak Test is straightforward: simply hover over 'Network Detection' and select 'DNS Leak Test' from the dropdown menu. BrowserScan will then initiate the detection and display the results once the page has loaded.

3.Check Whether Your WebRTC Leaks

WebRTC (Web Real-Time Communication) is a technology that allows web browsers to make real-time voice or video calls. However, because WebRTC needs to get the user's real IP address to make peer-to-peer connections, there is a potential privacy risk of IP leaks when using WebRTC. Facebook supports this technology, and not all VPNs offer WebRTC protection, which is why we need to do this test.

WebRTC leak test is also very simple and can be found in the same dropdown list as DNS Leaks. Click on it and wait for the page to load; you'll receive the results within a few seconds.

Perform Bot Detection before running Automation Scripts

Automation scripts can be helpful for managing Facebook ads, but the problem is: Facebook's detection algorithms are very strict and constantly updated, easily spotting bot activity. So bot scripts can become ineffective in a short time and lead to account bans.

However, BrowserScan can also detect bot activity in scripts or browsers. It covers detection in four areas: WebDriver, User-Agent, CDP (Chrome DevTools Protocol), and Navigator, giving results for multiple parameters. It helps developers fully check and adjust the stealth performance of their scripts.

Before running any automation, open BrowserScan's Bot Detection page on the browser that your script is going to run on, and it will return the result automatically.

Avoid Payment-Related Issues

Make sure your billing and payment details are always correct and up to date. Payment errors or outdated billing information can cause disruptions in your ad campaigns, or even lead to your account being disabled. Here are the things that you need to notice:

• Expired Cards: Make sure the credit card linked to your account is always up-to-date, otherwise can cause failed payments.

• Billing Address Mismatch: Ensure that the billing address on your Facebook account matches the one on your payment method. Mismatched information can trigger Facebook's security systems.

• Payment Method Rejection: Use reliable payment methods that Facebook accepts, like major credit cards or PayPal. Avoid using lesser-known payment processors.

Keep Your Business Information Verified

Keeping your business information verified on Facebook is essential, especially if you're running ads related to sensitive categories like healthcare, politics, or finance. Make sure your business details, including tax IDs, business licenses, and contact information, are up-to-date and accurate.

Conclusion

While there are some methods available for recovering a disabled Facebook ad account, these options are quite limited and come with uncertain outcomes and timelines. So the best practice is to nip the risk in the bud.

Just stay informed and adhere to Facebook’s rules, keep your account practices secure, and regularly check on your account's status. Don't wait for issues to arise before taking action. Proactively using tools like BrowserScan to detect and address potential problems can help you manage your online advertising with confidence and peace of mind.